Monte R Anderson - Author
  • Monte's Blog
  • About Monte
    • Monte's Resume
    • Monte's Bio
  • Fiction
    • Novels and Books >
      • Night Predator
      • The Clone Murders
      • Angels and Gargoyles
      • Archimedes of Syracuse: Leonardos da Vinci's Mentor
      • The Register Cliff Rapist
    • Short Stories >
      • The Tyranny of GPS
      • Ash Wednesday Storm of 1962
      • Good Neighbors
      • What God Hath Joined
    • Plays/Screenplays >
      • St. Michael & Job
      • How to Write a Screenplay for a TV Detective Show
      • Detective Show Spoof
      • Angels and Gargoyles Screenplay
      • Archimedes of Syracuse Screenplay
  • Non-Fiction
    • Leadership for New Managers: Book Two
    • Facility Management Series: Types of Maitenance Programs
  • Stories from Elmira

Telephone Etiquette and Advice for 20-Year-Olds

8/21/2013

0 Comments

 
Picture
Jason Nazar wrote an article for Forbes www.forbes.com/sites/jasonnazar) titled, Things
20-Year-Olds Don’t Get
. He makes some very good points, but I don’t think it applies just to 20-year-olds. I think there are nuggets in the article that apply to everyone. I posted portions of the article previously. (Check the archives) Here is some more of the article along with some of my comments:

“Pick Up the Phone– Stop hiding behind your computer.
Business gets done on the phone and in person. It should be your first instinct, not last, to talk to a real person and source business opportunities. And when the Internet goes down… stop looking so befuddled and don’t ask to go home.
Don’t be a pansy, pick up the phone.”

I am a firm believer in face-to-face contact. When I worked in the Pentagon (1985), e-mail and the internet were just getting started. Most of our coordination took place by telephone. We played a lot of phone tag, even within the Pentagon. I accomplished more if I just walked over to the person’s office. In addition, it was good exercise.

I am not sure that the 20-year-olds have a problem using telephones. Sometimes I think that they surgically attached their cell phone to their ear. However, telephone etiquette is sometimes lacking. I wrote about using the telephone in my e-book, Leadership for New Manages: Book Two. It is available at http://smashwords.com//b/300090. Here is what I wrote:

"The amount of time spent on the telephone will vary with the job. It is appropriate for sharing bits of information in a quick exchange and for checking up on things. It is not appropriate for discipline. 

a. Voice Mail

"I am always amazed to hear unprofessional answering machine messages. It gives a bad impression. Leader/managers should have professional answering machine messages or use the canned messages that come with the system. The same goes for leaving messages. Always state your name and leave a telephone number up front. If the answering machine cuts off the message, the key information is there. Do not assume that the person you are calling will recognize your voice or have your number handy. The rest of your message then follows. Return calls promptly--within 24 hours. Unreturned calls or playing phone tag frustrate and annoy callers.

"Leader/managers should always identify themselves when answering the telephone. That way the
caller knows that they have the right person on the phone. 
 
b. Cellular telephones

"Using a cell phone requires certain etiquette. Leader/managers follow it. As a rule, people should place their cell phones in the silent mode during meeting. Leader/managers move to a place of privacy, if possible, to take calls. Cell phones now take e-mail message so that people are in instant contact with each other at all times."

Enough said.

0 Comments



Leave a Reply.

    Picture

    Author

    Monte is the author of 8 e-books: 3 novels, 3 non-fiction, 1 collection of short stories, and 1 novelette.

    Buy Monte's e-books:
    The Register cliff Rapist
    The Clone Murders,
    Archimedes of Syracuse: Leonardo da Vinci's Mentor,
    Leadership for New Managers: Book Two

    FREE E-BOOKS:
    Angels and Gargoyles

    LINKS
    linkedin.com
    twitter.com
    brandyourself.com










    Archives

    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    December 2015
    November 2015
    October 2015
    September 2015
    August 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    April 2014
    March 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    May 2013
    April 2013
    March 2013
    February 2013
    January 2013

    RSS Feed

Powered by Create your own unique website with customizable templates.